The Metacomet Emergency Communications Center (MECC) is a Regional Communications Center proudly serving Franklin, Mendon, Millville, Norfolk, Plainville and Wrentham, Police and Fire Departments.
The objective of the MECC is to provide both the citizens and emergency responders in each community with the highest quality service. The center is staffed 24×7 and is responsible for answering 9-1-1 calls in each community, business calls and dispatching appropriate emergency responders based on the nature of the call. Approximately 70,000 in population and covering 95 square miles.
All MECC employees are certified in Emergency Medical Dispatch, Fire Service Dispatch and Law Enforcement Dispatch. When residents call to report an emergency, the Call Taker will ask a series of questions and will provide residents with pre-arrival instructions. Concurrently Fire and Police Radio Operators are dispatching responders to the scene.
What can you do when calling 911?
When you call 911, be prepared to give the following information:
• The phone number you are calling from
• The address where you are located
• The nature of your emergency
f you dial 911 and reach our regional communications center, the dispatcher who answers will say, “911, this line is recorded. Where is your emergency?” It is important to then give the information located above. If you are reporting a medical emergency, our dispatchers are trained in emergency medial dispatch. This means they have a check list of questions they must ask to both assist you with the medical emergency and to ensure they are contacting the proper medical services to respond.
In the event you have an emergency and are unable to speak, the regional communications center is outfitted with Text-To-911 technology. This technology is to be used for emergencies only and will reach the same people as if you called 911. When you text 911, it is important to include as much information as you can, so the dispatcher can send an appropriate response. It is procedure that our dispatchers will text back until they are sure emergency responders are on scene.