The Mendon Regional Communications Division serves as the Public Safety Answering Point (PSAP) for the towns of Mendon and Millville. The communications center is located at Mendon Police headquarters and is staffed by four full time dispatchers who operate on rotating 8 hour shifts. The division is staffed on a 24-hour basis with the responsibility to answer emergency and non-emergency calls for both towns. This includes 911 emergency calls for Police, Fire, and EMS. All dispatchers receive over 80 hours of training from the Association of Public Safety Communications Professionals, Massachusetts State 911 Department, and PowerPhone.
The regional communications center dispatchers are the initial first responders, acting as a vital link between the community and the first responders in the field. When a call is received, dispatchers must gather as much information as possible. They are responsible for relaying all the information provided by the caller to the responders in the field, and for coordinating response services in order to provide the quickest and most efficient response. When a 911 is received, the dispatcher is trained to ask certain questions that play a vital role in protecting both the individuals involved and emergency responders.
What can you do when calling 911?
When you call 911, be prepared to give the following information:
• The phone number you are calling from
• The address where you are located
• The nature of your emergency
If you dial 911 and reach our regional communications center, the dispatcher who answers will say, “911, this line is recorded. Where is your emergency?” It is important to then give the information located above. If you are reporting a medical emergency, our dispatchers are trained in emergency medial dispatch. This means they have a check list of questions they must ask to both assist you with the medical emergency and to ensure they are contacting the proper medical services to respond.
In the event you have an emergency and are unable to speak, the regional communications center is outfitted with Text-To-911 technology. This technology is to be used for emergencies only and will reach the same people as if you called 911. When you text 911, it is important to include as much information as you can, so the dispatcher can send an appropriate response. It is procedure that our dispatchers will text back until they are sure emergency responders are on scene.